Privacy Policy

Personal Data

Hong Kong Relocation Centre Limited (the "Company", "we", "us" or "our") is committed to protecting your privacy and to ensuring that your personal data is kept confidential. We will ensure that all personal data submitted through www.hkmover.com (the "Website") is collected, used and disclosed in strict compliance with the relevant provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

Provision of Personal Data

When you contact us, we may retain a record of such communication. In addition, from time to time and for particular purposes, we may invite you to provide personal data voluntarily, which may include, but is not limited to, your name, telephone number, postal address or email address. When we invite you to provide such information, we will specify the purpose and use of the data to be collected, for example, for quotation purposes and the provision of transportation services.

For Marketing and Promotion

Based on the personal information and data you provide to us, we and our affiliated companies may from time to time send communications, promotional materials and offers to you by telephone or email.

We may promote and market the following categories of services and products:

• Relocation, transportation, logistics and freight-related products and services;

• Relevant products and services and reward programme offers provided by us and/or our affiliated companies;

• Special offers including coupons/codes, discounts, purchase offers and promotional campaign information;

• Products and services offered by our affiliated companies, where the names of such affiliated companies are shown in the relevant advertisements and/or promotional materials; and

• Promotions for donations and contributions made for charitable and/or non-profit purposes.

If you do not wish to receive any direct marketing communications from us or our partners, you may simply notify our customer service representative by email at [email protected]. We will cease to use your personal data for direct marketing purposes and will not charge you for this. Please note that after you opt out, you may still receive non-marketing messages permitted under applicable local laws, regulations and rules, such as product updates and service notifications.

Access to or Correction of Personal Data

Under the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region, you have the right to request access to the personal data we hold about you, or to request correction of such data. We may charge a reasonable fee for processing such requests. If you wish to make such a request, please notify our customer service representative by email at [email protected].

Protection of Personal Data

We will use all reasonable efforts to ensure that all personal data in our possession is stored in a reliable, secure and safe place. We take appropriate security measures to prevent your personal data from being inadvertently disclosed or accessed by unauthorized employees or third parties. We use SSL (Secure Sockets Layer) protocol to transmit data submitted online to help protect your personal data. We will keep the personal data you provide through www.hkmover.com confidential, and only authorized persons may access it.

Although we will make every effort to ensure that our employees maintain a high standard of security and confidentiality in the collection, use and retention of personal data, transmission of information over the Internet is not completely secure. We cannot guarantee the security of data transmitted to www.hkmover.com; any transmission is at your own risk. Since any system may be subject to intrusion, we cannot guarantee the security of information you provide to us or receive from us via the Internet.

Website Browsing Records

In order to provide better website services, we collect website statistics, including page visits and user interests. We use cookies and page tagging as data collection tools, but not for collecting personal data that can identify users.

Cookies are small text files stored on your computer or other electronic device when you visit our website. They contain an anonymous unique identifier to identify individual computers or devices, but they cannot collect any personal data. You may configure your browser to disable cookies, but disabling cookies may result in some functions of our website being unavailable.

We use JavaScript and pixel tags to collect statistics on website usage patterns and to track the effectiveness of our online advertising. The collected data will be aggregated and analyzed for the purposes of improving website content and developing more effective online advertising. It will not be used to collect personal data or data that can identify individual users. You may disable JavaScript on your computer, but you will not be able to use some website functions.

Personal Data Privacy Policy for Service Users

Hong Kong Relocation Centre Limited (the "Company", "we" or "us") is committed to protecting your privacy and to ensuring that your personal data is kept confidential. This privacy policy applies to all products or services we provide and explains how we collect, use and disclose your personal data. We undertake to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region and to ensure, to the best of our ability, that our employees maintain a high standard of security and confidentiality in the collection, use and retention of personal data.

Collection of Personal Data

When you browse our website, enquire about our services, request or accept a quotation, or use our services, we may ask you to provide personal data. Personal data that may be collected or retained includes, but is not limited to, your age, name, gender, telephone number, email address, identity card number, passport number, credit card information, and non-personally identifiable general information such as the web pages you visited on our website and your Internet Protocol address. Certain categories of personal data must be provided; if you refuse or fail to provide the required information, you may not be able to access certain pages of the website, or we may be unable to provide you with our products or services.

Customers or prospective customers who enquire about services, apply for an instant quotation, place service orders, or arrange local collection and overseas delivery may voluntarily provide personal data through various channels, including the website, email, social and communication media, software, applications and telephone, as required for the relevant purpose. By accepting our quotation and/or voluntarily providing personal data to us, you expressly consent to us, our supply chain and logistics third parties (involved in handling your goods or enquiries) collecting, using, retaining and disposing of your personal information.

We may collect personal information by post, email, courier, and through direct collection by our internal staff. The personal data we collect includes, but is not limited to, the names, telephone numbers, addresses, email addresses, identity card numbers and copies, passport numbers and copies, visa numbers and copies of senders and recipients, information shown on customs forms such as date of birth, cargo value, and any other information required for the moving process. The purposes of collection and use of personal information include, but are not limited to, communication, preparing quotations, arranging and providing shipment services, assisting with and preparing customs declaration and clearance documents, and assisting with insurance purchase.

Individuals or companies that do not agree with our privacy policy may, before signing our order confirmation or service agreement, send a notice of objection by email to [email protected]. Customers with questions regarding the collection, use, retention and disposal of specific personal information may contact us at any time by email at [email protected] or by telephone at (852) 2555 9995.

Use, Transfer and Disclosure of Personal Data

When you provide any personal data to us, you authorize us to collect, retain and use your personal data. The main purposes for which we use your personal data include:

• Verifying your identity;

• Customer records and administrative management;

• Designing and providing services, and contacting customers;

• Responding to your enquiries, communications, feedback, complaints or requests;

• Processing bookings, billing and payments;

• Conducting internal research or statistical analysis to improve our products and services; and

• Marketing and promotional purposes, including providing you with communications so that you may receive offers and product/service information from us and our affiliated companies.

Unless disclosure to a third party is necessary for the performance of any of the above purposes or is required by law, we will keep customers' personal data confidential. We may transfer your personal data to third-party service providers and/or any relevant public authorities or law enforcement agencies as we consider appropriate. Such third-party service providers are bound by confidentiality obligations to us and are only permitted to use your personal data for the purposes specified above, and not for their own purposes, including direct marketing. Such third-party service providers include:

• Any third-party logistics providers or external service providers, who are formally authorized by us to use such information and/or data and who facilitate Hong Kong Relocation Centre Limited's services in accordance with confidentiality obligations; these include parties in our supply chain or other third parties involved in handling goods, such as freight forwarders, airlines and shipping companies, origin and destination agents, and insurance companies;

• Our agents, affiliates or associates, who are formally authorized by us to use such information and/or data;

• Only sufficient information necessary for the performance of specific services will be shared with them. Such information will not be traded or sold to any third party unrelated to the services we provide. Our supply chain must comply with our privacy policy when entering into service arrangements with us and must respect the customer personal information described in this privacy policy; and

• Customs, government authorities and any relevant public authorities or law enforcement agencies in connection with cargo clearance, including where required by applicable laws, rules, regulations or legal processes, or where we suspect criminal offences or fraud. Where required by law, we may disclose your personal data to any statutory, regulatory, governmental, tax, law enforcement or other authority, or to any self-regulatory or industry body.

We may also disclose personal data where we consider it necessary to maintain and improve the services of Hong Kong Relocation Centre Limited.

Based on the personal information and data you provide to us, we and our affiliated companies may from time to time send you communications, promotional materials and offers by telephone or email. If you do not wish to receive any direct marketing communications from us or our partners, simply notify our customer service representative by email at [email protected]. We will cease to use your personal data for direct marketing purposes and will not charge you for this. Please note that after you submit an opt-out notice, you may still receive non-marketing messages permitted under applicable local laws, regulations and rules, such as product updates and service notifications.

In addition, under the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region, you have the right to request access to the personal data we hold about you, or to request correction of such data. We may charge a reasonable fee for processing such requests. If you wish to make such a request, please notify our customer service representative by email at [email protected].